When you send us a message, our business developers will get back to you within 24 hours on business days to set up an introductory call and discuss your needs in preparation for the meeting. (You can also book a meeting directly here.)
The business developers are trained in UX design and research basics, so they can offer advice on what solution can work best for you, and gather information needed for a proposal.
Following the call, we'll prepare the detailed proposal tailored to your project, breaking down services, deadlines, pricing and team size. These are flexible, and can be discussed further.
Depending on the complexity of your project, a second call may be needed with a designer or researcher for a more detailed exploration, or to review a product demo.
We tailor the team to your project - whether you need a solo UX/UI designer, a researcher, or a full design squad. Each project gets a dedicated lead who stays with you from discovery to delivery.
We work in close collaboration with your team, using your tools and processes where it makes sense, so integration is seamless.
Besides our deep experience in a number of SaaS verticals, we also have a tried-and-tested process. Following these 3 steps lets us get up to speed quickly, even in the most complex or specialized domains.
1. We start with an in-depth discovery and workshops to define target user segments, journey maps, user flows, and other key elements. Unlike other agencies, we dedicate researchers for discovery.
2. We continuously engage with key stakeholders to gather context, goals, and challenges from multiple perspectives.
3. We not only research your competitors and industry landscape, but get real-life insight from your customers through user interviews and usability testing.
Since our experts are fully dedicated to one project at a time, all this can be done surprisingly fast, and in close collaboration with your team. In the meanwhile, work doesn't wait: you get tangible results from day one.
Projects are usually paid 50/50: the first 50% is due at the start of the project, and the second payment is due towards the last stage.
We generate and share the payment details as we move through the agreed stages, so delivery stays predictable.
Yes. We generate the invoice in Revolut and send it to you, so you can complete the payment quickly.
On request, we can accept XRP payments.
In this case, we generate the invoice and send it again with the relevant crypto address.
Yes. We provide support for up to 30 days after delivery so everything launches smoothly.
After that, we can continue on an hourly basis for improvements, maintenance, or additional requests.